All coursesExpanding customer supportFictional practice case
Business decisions · Introductory through advanced · 6 lessons
Make a persuasive business recommendation
Develop and defend a recommendation when resources, evidence, and priorities compete.
Beginner · About 6 minMake a recommendation people can evaluate
Start lessonTwo support hires$120,000
Three-month software trial$21,000
First-year proposal$141,000 of $150,000 available
What you will practice
You will present a reasoned recommendation and revise it after a substantive challenge.
Before you begin
No competitive debate experience is required. The course moves from guided explanations to more demanding situations.
The case you will explore
A fictional customer-support team weighs staffing, software, budget, and service reliability.
Establish the foundations
Understand the situation and the reasoning needed to act.
Develop and defend your position
Use the case to respond to a credible challenge.
Make a consequential choice
Adapt when the conditions change, then explain your judgment.
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